The New Face-to-Face

02 June 2020 -

Multiple users on a Zoom call on a laptopHow are we recreating valuable human interactions through videoconferencing? How can we make sure we all still feel connected? Sean Williams gives us his response to a stimulating roundtable he attended

Guest blogger, Sean Williams CCMI, Corndel

The Merriam Webster dictionary defines ‘face-to-face’ as:

1: within each other's sight or presence;

2: in or into direct contact or confrontation.

The first of these definitions allows that face-to-face can happen via videoconferencing technologies. 21st century technology enables people to be within each other’s sight even though they are physically apart.

Of course, there are other dictionaries and other definitions.

Why do I think that the question of whether face-to-face can happen at a distance is interesting?

Fairly obviously in this current health crisis, physical co-location is often not possible nor desirable. So we need to find different ways of connecting educators and learners.

I want to focus on this idea of ‘connection’ which is at the heart of why we think that ‘face-to-face’ interaction is important. Brilliant training requires a strong interconnection between the trainer and the learner/s. If you are connected you are engaged. A one-to-one coaching session delivered virtually is far more connected and engaging than a 200-person lecture in a physical lecture hall where many of the students may not even be listening.

We have stopped using the term ‘remote’ or ‘distance’ learning at Corndel because we think those terms imply a lack of connection. We work tirelessly to ensure that all of our interactions with students are strongly connected and engaging - whether or not they are delivered in the same physical space.

In this context, it is very possible to deliver face-to-face, engaging training connected by technology rather than connected by physical co-location.

The most important element for connection in virtually any training is the ratio of students to teachers. Ceteris paribus, the smaller the classroom size, the more the learning can be tailored to each individual learner’s needs and the pace that is most appropriate for them.

It might be helpful to distinguish between seven different types of learning based on the number of teachers and learners to expand on this idea.

  1. One-to-one training. This is where there is one ‘teacher’ and one ‘learner’. For example, a personal coaching session or a 1-1 tutorial.
  2. One-to-many training. This is where there is one ‘teacher’ and many ‘learners’. For example, a lecture.
  3. One-to-several training. This is where there is one ‘teacher’ and several ‘learners’. For example, a workshop.
  4. Several-to-several training. For example, a seminar.
  5. Several-to-many training. For example, a panel discussion.
  6. Many-to-many training. For example, a large meeting.
  7. Zero-to-many training. For example, an online course where there is no, or very limited, human interaction with a ‘teacher’.

These different forms of training have different advantages and disadvantages and are more or less amenable to online delivery. The table below evaluates the different types of training, (in both their physical and virtual manifestations), according to:

  • Cost – how expensive that provision is to deliver.
  • The quality of immediate feedback from students. How easy is it to see if people are struggling to keep up or are not understanding concepts? Can teachers see if students are listening and engaged?
  • The ability to change the pace of the learning. For example, if learners are finding the session too slow.
  • The ability for learners to interact in the session including asking questions and giving answers to questions posed.

The final column of the table gives an overall connectedness rating based on the last three of the four bullet points above.

Table illustrating low-high cost, effectiveness, and connectedness of the different types of e-learning (Created by Sean Williams)



One-to-one training is very connected whether delivered in physical proximity or physically apart. It is also very expensive. In training, you get what you pay for.

One-to-many training is much less connected, and, perhaps surprisingly, can actually be more connected without physical proximity. This is because large groups can ask questions and give feedback using videoconferencing platforms’ whiteboard, polling and other online functionality.

One-to-several, several-to-several and several-to-many training can be reasonably connected either delivered in physical proximity or not.

Many-to-many training is chaotic and unconnected in person and even more so remotely.

Zero-to-many training is cheap but very hard to really tailor to the needs of a learner. For all the talk of machine learning, big data and sophisticated algorithms, artificial intelligence is light years behind a good human teacher at adapting teaching appropriately to address learners’ specific needs.

The education world has known for centuries that the lower the ratio of the taught to the teachers the higher the quality of the education. The move to 100% non-co-located training in light of the current health crisis doesn’t change this.Quality, face-to-face training can still happen at a distance. It just needs a great trainer and an appropriately small number of students.

If you want to share your thoughts on, or experiences of, managing through the crisis, get in touch with us via email or use #BetterManagers on Twitter or LinkedIn.