Professional Standard
for Management and Leadership

Interpersonal Excellence

Interacting and engaging with colleagues, clients, customers, partners, competitors and other stakeholders. How you communicate and build essential relationships effectively with others impacts interpersonal excellence

Providing purpose and direction

Developing people and capabilities

Building relationships and networks

Default Level

Providing purpose and direction

Requires managers and leaders to create and/or maintain a culture where everybody has a sense of purpose, knows what is expected of them at work and can adapt to changing needs.

Being an inspirational leader

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I act with integrity and adapt my behaviours to ensure positive and supportive working relationships.

Creating a sense of purpose

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I am able to outline the organisation’s purpose and vision, my role within it and can explain it to my stakeholders.

Fostering a culture of belonging

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I build positive interpersonal relationships, accept others as they are and know the value I bring to my organisation.

Meeting the needs of the business

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I know what the needs of the business are and take responsibility for the role I play in meeting them.

Managing performance

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I know what good performance looks like, and am able to self reflect and identify areas for improvement.

Developing people and capabilities

Requires managers and leaders to create a sustainable workforce, that encourages and supports each other in achieving personal and professional goals.

Managing people

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I am aware of my knowledge and capabilities, and understand what makes an effective team, manager and leader.

Motivating others

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I recognise what motivates myself and others and am able to use these drivers to enable us to achieve .

Building a sustainable workforce

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I help build a culture of shared responsibility, valuing and appreciating others and advocating sustainable wellbeing and performance.

Coaching to improve performance

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I understand how applying coaching techniques can improve mine and others performance and seek coaching opportunities.

Mentoring others

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I know how to seek a mentor and understand how mentoring can benefit me to maximise high performance and personal growth.

Building relationships and networks

Requires managers and leaders to build effective, inclusive relationships and networks, employing the 'inside-out' and 'outside-in' strategies, influencing with integrity.

Building relationships

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I understand the importance of building successful relationships, and demonstrate trust, respect and integrity with others.

Networking with others

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I build physical and virtual professional internal and external networks that are mutually beneficial.

Championing diversity, equity, and inclusion

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I understand what is meant by equality, equity, diversity and inclusion, and treat everyone with fairness and respect.

Adaptive working

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I can work effectively within hybrid and traditional teams.

Collaborative leadership

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I apply and benefit from collaborative leadership when working with a range of stakeholders.

Professional Standardfor Management and Leadership

Interpersonal Excellence

Unlock Your Full Potential

Professional Standard
for Management and Leadership