Professional Standard
for Management and Leadership

Personal Effectiveness

Making use of all the resources you have available to enable you toachieve work and life goals. How you take responsibility for managing yourself impacts your personal effectiveness.

Managing yourself

Making decisions

Communicating and influencing

Default Level

Managing yourself

Requires managers and leaders to be self aware, maximise and reflect on their own performance, be aware of their impact on others, and show commitment to continuing their own personal and professional development.

Knowing my role within my organisation

Stage 1

Stage 2

Stage 3

Stage 4

I understand my role within my organisation's strategy, including its vision, mission and values.

Using emotional and social intelligence

Stage 1

Stage 2

Stage 3

Stage 4

I recognise my strengths and weaknesses, and understand how my actions and behaviours impact others and my workplace.

Being adaptable and prioritising my activities

Stage 1

Stage 2

Stage 3

Stage 4

I respond to new and evolving situations, and can prioritise tasks appropriately.

Looking after my personal wellbeing

Stage 1

Stage 2

Stage 3

Stage 4

I manage my personal wellbeing and am able to ask for help when it is being affected.

Committing to my ongoing personal and professional development

Stage 1

Stage 2

Stage 3

Stage 4

I recognise the need for personal and professional development, using feedback and self reflection to develop my knowledge, skills and behaviours.

Making decisions

Requires managers and leaders to make and implement responsible decisions that are ethical, inclusive, and assess personal, team and organisational performance.

Gathering data

Stage 1

Stage 2

Stage 3

Stage 4

I know how to locate a range of data from relevant and reliable sources.

Being agile, innovative, and creative

Stage 1

Stage 2

Stage 3

Stage 4

I apply flexibility and creative thinking to enhance my decision making .

Ethical decision making

Stage 1

Stage 2

Stage 3

Stage 4

I consider the ethical impact of every decision I make, and challenge my peers on the decisions they make when required.

Making conscious decisions

Stage 1

Stage 2

Stage 3

Stage 4

I know what decisions I can make and consider different options, knowing how to escalate when required.

Reviewing effectiveness

Stage 1

Stage 2

Stage 3

Stage 4

I take time to reflect on my decisions to review their effectiveness.

Communicating and influencing

Requires managers and leaders to communicate effectively, adapt to audience and purpose, and use their influencing skills to persuade and negotiate.

Identifying the communication need

Stage 1

Stage 2

Stage 3

Stage 4

I know who my audience is, and the how, what and why that I need to communicate to them.

Adapting your communication methods

Stage 1

Stage 2

Stage 3

Stage 4

I consider my own and other's preferred means of communication, and adapt according to the situation and needs.

Using effective communication skills

Stage 1

Stage 2

Stage 3

Stage 4

I take accountability for my communication and develop my skills through self reflection, checking understanding and asking for feedback.

Managing difficult conversations

Stage 1

Stage 2

Stage 3

Stage 4

I recognise difficult conversations can be both positive and negative, know when I need to ask for help, and how to escalate issues that arise.

Using negotiation & influencing

Stage 1

Stage 2

Stage 3

Stage 4

I know how to use negotiation and influencing skills to gain the support of my team.

Professional Standardfor Management and Leadership

Personal Effectiveness

Unlock Your Full Potential

Professional Standard
for Management and Leadership